1. J – p. 294, C11, Q #2- Identify three principles to include when designing safer processes and systems, and provide a real example of each (preferably healthcare examples).2. E – C9/10

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1.     J – p. 294, C11, Q #2- Identify three principles to include when designing safer processes and systems, and provide a real example of each (preferably healthcare examples).

2.    E – C9/10 – Define patient activation. Show how it can be measured and improved.